Shipping & Delivery Policy

• Once your order is prepared for shipment, you will receive a tracking number via email, SMS, or mobile notifications. You can also track your order by logging into your account on our website and viewing your order details.

• Delivery typically takes no more than 5 business days from the date the order is handed over to the shipping carrier, whether within Riyadh or across Saudi Arabia. However, delivery time may vary depending on address accuracy, customer availability, the shipping carrier, customs procedures, force majeure, or other logistical factors.

• The shipping company will contact you using the phone number you provided through their available communication methods. The customer must respond and coordinate with the carrier to receive the order.

• Recipient details cannot be modified or changed after the shipping label has been issued for any reason.

• Shipping fees may change based on the carrier. Any updated charges will be displayed before completing the purchase.

• If the shipment is not received and is returned to the store, the store is not responsible for return shipping fees or any loss of the shipment.

• The store is not responsible for delays or damages during transportation or storage outside its warehouses. Compensation is not provided, and any claims must be handled directly with the shipping company.

• Customers must contact the shipping company directly before reaching out to the store regarding shipment status.

• If there is no response from the carrier within 15 business days, please inform us so we can assist if necessary.

• Weekends and official holidays are not counted as part of the shipping duration.

• Refunds are processed after the returned order reaches our warehouse, is inspected, and confirmed to be in good condition and properly packaged. The store is not responsible for any delays or damage caused by the shipping company or the customer.