Exchange & Return Policy

Exchange Policy

• Without prejudice to applicable contractual and statutory warranty rights, the customer has the right to exchange the product provided by the store within 7 days from the date of receiving the product. No exchange request will be accepted after the seven-day period has expired.

• To be eligible for exchange, the product must be in good condition, unused, and the customer must not have obtained any benefit from it. The store reserves the right to inspect the product before approving the exchange to verify its condition.

• The customer shall bear the shipping cost if they wish to exchange the product. For international exchanges, the customer shall bear all shipping costs and the cost of delivering the product to the shipping company. If the product has a defect or there is an error in the order, the customer will be compensated accordingly.

• The customer is not entitled to exchange the product in the following cases:

• If the product was manufactured based on the customer’s request or according to specifications defined by the customer, except where the product contains a defect or does not conform to the agreed specifications.

• If the product consists of video tapes, CDs, discs, or software programs that have been used.

• If the product consists of newspapers, magazines, publications, books, or any other materials considered published works.

• If a defect appears in the product due to improper handling or possession by the customer.

• If the contract relates to accommodation, transportation, or catering services.

• If the contract relates to the purchase of downloadable software products via the internet.

Return Policy

• Without prejudice to applicable contractual and statutory warranty rights, the customer has the right to cancel the contract and return the product provided by the store within 7 days from the date of receiving the product. No return request will be accepted after the seven-day period has expired.

• To be eligible for return, the product must be in good condition, unused, and the customer must not have obtained any benefit from it. The store reserves the right to inspect the product before approving the return to verify its condition.

• The customer shall bear the costs associated with the return process. For international returns, the customer shall bear all shipping costs and the cost of delivering the product to the shipping company. If the product has a defect or there is an error in the order, the customer will be compensated accordingly.

• The customer is not entitled to return the product in the following cases:

• If the product was manufactured based on the customer’s request or according to specifications defined by the customer, except where the product contains a defect or does not conform to the agreed specifications.

• If the product consists of video tapes, CDs, discs, or software programs that have been used.

• If the product consists of newspapers, magazines, publications, books, or any other materials considered published works.

• If a defect appears in the product due to improper handling or possession by the customer.

• If the contract relates to accommodation, transportation, or catering services.

• If the contract relates to the purchase of downloadable software products via the internet.